Privacy Policy

Information we collect

Alto Studios collects information you provide when creating an account, booking studio time, submitting an inquiry, or messaging our team. This may include your name, email address, phone number, session date and time, shoot plans, headcount, and messages. Client delivery folders may contain photos, videos, comments, and favorites. Our website services may also process technical information such as browser details and error logs to operate and protect the site.

How we use information

We use this information to manage accounts, process bookings and inquiries, deliver your work, respond to questions, send service-related communications, and maintain site security. Booking details may be added to the studio’s internal Google Calendar. Payment processing is handled by Stripe; we receive payment status and transaction references, not your full card number.

Private galleries and messages

Published client galleries are accessible to their assigned signed-in clients and authorized staff. An automated assistant may respond to common questions in account messages, and staff may use an AI service to summarize session preparation needs. Do not include sensitive personal information in shoot notes or messages. Staff can assist with questions the assistant cannot handle.

Service providers and sharing

We use service providers for website hosting, account access, file storage, payment processing, email delivery, calendar synchronization, and AI assistance. They process information needed to provide those services. We may also disclose information when legally required or necessary to protect users and our business.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties, except providers needed to deliver the messaging service.

Optional SMS alerts

Our planned SMS program is for studio owners and authorized staff who explicitly opt in to operational alerts about confirmed bookings, reschedules, cancellations, and new inquiries. Providing a phone number for a booking or inquiry does not enroll a customer in text alerts. SMS alerts are not currently active; separate, documented consent and messaging setup must be completed before sending begins.

When activated, message frequency will vary with studio activity. Message and data rates may apply. Reply STOP to unsubscribe or HELP for help. Consent to receive text messages is not a condition of purchase. See our Terms & Conditions for messaging terms.

Storage, security, and your choices

We retain information as needed to provide services, maintain business records, and meet legal obligations. We use access controls to protect accounts and private files, but no online service can guarantee absolute security. The site uses session storage and cookies where needed for sign-in and site operation. Opening third-party social videos or maps may allow those providers to process information under their own policies.

Contact us to request access, corrections, or deletion of your personal information, or to ask about rights available under applicable privacy laws. Some records may need to be retained for legal or transaction-related reasons.

Contact and policy updates

Alto Studios · 526 E Main St, Stockton, CA 95202.
Email: hello@altostudiios.com
Phone: (209) 689-8443

We may update this policy as our services change. The date above identifies the latest revision.